FAQ

For any inquiries, you can call us at +971 50-756-4894 or our toll-free number: 800-Yalla Win.

Our Customer Happiness Centre is available 24 hours, 7 days a week, on all social media channels.

You can contact our Customer Happiness Centre by sending an email to info@yallawin.pro.

When you purchase our product, you can also enroll yourself into our daily free promotional activity for a chance to win free rewards.

Yes. The only way to participate in our free Promotional Activity is to purchase a Yalla Win product. Each purchase provides you a chance to enter in our free promotional activity.

Yalla Win offers a wide variety of products, with over 100 different products available. The cost of each product varies, and directly corresponds to the potential prize range. You'll find products starting as low as AED 5.

The Yalla Win product is available on our website, https://yallawin.pro, and the Yalla Win mobile apps.

No. All Yalla Win products cost the same, regardless of how and where you purchase them.

No. You do not need to use the coupon during that same week. You have up to 60 calendar days to enter your unique coupon code to recharge your wallet in your Yalla Win Account and purchase products or via the mobile app (when available). When you use your coupon, the full value of the coupon will be added to your online wallet.

When you complete your purchase, you'll have two convenient options for getting your product: Home Delivery (delivery charges start from AED 10 per product) or Pickup from Office (collect your purchased product in person from our Head Office).

If you are buying our products online or from one of our retail outlets, the maximum number you can purchase in a single transaction is 15.

Yes. Just go to the History or Active Orders section on your My Account Dashboard, select the order you need the VAT Invoice for, and click on the Order Details option. The Invoice will be displayed with the relevant order number.

You can choose Home Delivery (delivery charges start from AED 10 per product) or Pickup from Office (collect your purchased product in person from our Head Office).

Every effort has been made to ensure that your data is protected. Both our website and mobile app have state-of-the-art data security in place, and we comply with international data protection standards.

Yes. We do share your details but only to our third-party service providers. We only share what information they need to do their job as a minimum.

Simply visit https://yallawin.pro or download the Yalla Win mobile app from the Apple App Store for iOS or the Google Play Store for Android to create your account.

No. Each customer can only have one registered account.

For online purchases, we accept Visa and MasterCard credit and debit cards. If you do not own a credit or debit card, you can visit an authorized Yalla Win retailer and make a purchase in cash.

Yes, you do, but if you do not have one, it is easy to set up. Just click on one of these links below and you can set up an account for free: Gmail or Hotmail/Outlook

There are two electronic wallets (e-wallets) shown in your account. The Wallet Balance holds all of the purchased credits (1 credit is equivalent to AED 1) that you can use to purchase products from our platform(s). The Winning Wallet is used to transfer your earned reward(s), so you can have it transferred to your bank account. Note that the Wallet Balance amount cannot be requested for withdrawal. Only the Winning Wallet amount is considered for withdrawals.

The Wallet Balance is your e-wallet which holds your purchased credits (1 credit is equivalent to AED 1) that can be used to make product purchases from our platform.

The Winning Wallet is your e-wallet, in which all your earned rewards can be transferred. You can choose to withdraw your Winning Wallet partially or completely, or transfer the amount to your Wallet Balance to make future purchases. Note: Any winning amount transferred to your Wallet Balance is non-refundable and non-transferable.

Any purchased credits held in the Wallet Balance cannot be withdrawn/refunded.

Wallet Balance can be updated online with a coupon code purchased from any of our retail outlets, any Visa/MasterCard, or by transferring credits from your Winning Balance. Note: Any credits transferred into the Wallet Balance cannot be refunded.

When you transfer earned rewards out of the Winning Wallet, you can request to withdraw all your winnings (minimum AED 100) and have it paid directly into your bank account, or select a smaller amount to be withdrawn and have the remaining transferred to your Wallet Balance. Note: For high-value withdrawals, we may request proof of your identity to process your payment.

To understand the terms better in order to earn rewards and participate in our daily free promotional activities, please visit the Promotional Activity on Purchase Terms page.

You can check the Free Promotional Activities on Purchase Terms by visiting the Promotional Activity on Purchase Terms page.

The daily free promotional activities are available only to customers who purchase a products online from the Yalla Win website (https://yallawin.pro) or mobile app, or from an authorized Yalla Win agent. If purchased online, you can directly enter by using the credits in your Wallet Balance and selecting numbers manually or via Quick Pick. If purchased from an agent, you will receive an invoice to choose your numbers.

Log on to https://yallawin.pro, select Shop Now, then navigate to Daily Free Promotional Activities. After selecting how many products you would like to purchase, you can manually pick your preferred numbers or use the Quick Pick option.

After each free promotional activity, the results will be available on all Yalla Win digital platforms, including our social media accounts, website (https://yallawin.pro), or through the mobile app in the Order Listing section in the Dashboard.

You can check your purchased orders on https://yallawin.pro through the Active Orders section in My Dashboard.

Yes, you may participate provided you meet our eligibility criteria (please refer to our Terms and Conditions and Rules Area). You must not be prohibited or restricted from entering under the laws of your jurisdiction.

As long as you meet our eligibility requirements, you can purchase our product(s) and enter our free daily promotional activities.

Please check the coupon code carefully and try to enter it again. If you are still unable to redeem the coupon code, contact our Customer Happiness Center by sending an email to info@yallawin.pro or call on +971 50-756-4894.

The credits in your Wallet Balance do not expire and will remain in your account for you to use at any time, subject to your account remaining active. If your account becomes deactivated, any wallet balance held in a disabled account shall be lost permanently.

Your account may be deactivated due to malicious activity noted by our compliance team. Please contact our compliance team at +971 50-756-4894 to resolve the issue and regain access to your account.

Once you have enrolled and received confirmation of your purchase, you cannot cancel the product purchase, but you can request cancellation with an adequate reason. The decision to cancel depends solely on the Administration of Yalla Win L.L.C.-FZ.

To create an account and purchase our products, you need to be a minimum of 18 years old.

All products purchased with daily free promotional activities are listed under Dashboard Order Listing Area. You can also contact the Customer Happiness Center at info@yallawin.pro or call +971 50-756-4894 for more details.

The daily promotional activities are conducted every day after 11:58 PM (GMT +4), and results are announced to the public at 12:30 AM (GMT +4). Note: Timings may vary due to special circumstances.

You can purchase our products until 11:58 PM (GMT +4) each day to enroll in our daily free promotional activities. Note: Timings may vary due to special circumstances.

The winning numbers from any past draws are available on https://yallawin.pro, the mobile app (when available), and our social media channels. The latest draw results are also announced when you call the Customer Service Centre on +971 50-756-4894.

You can check your earned rewards in your Dashboard > Order Listing after the results have been announced. You can transfer the earned rewards into your Winning Wallet, then choose to transfer some to your Wallet Balance for future purchases or withdraw it, subject to certain identity checks.

If you have earned rewards, you can transfer them to your Winning Wallet, then choose to either transfer it to your Wallet Balance or withdraw it to your bank account via My Dashboard > Accounts > Transfer/Withdrawal Section. All rewards are paid in AED only.

Yes. As a condition of participation, if you earn free rewards, Yalla Win has the right to publicize certain details about you. This will be managed sensitively, and personal circumstances will be taken into account.

You can check your orders/earned rewards history in your Dashboard section under Order Listing on https://yallawin.pro or on the mobile app.

The past results of Free Promotional Activities are available on https://yallawin.pro, the mobile app (when available), and our social media channels. The latest results are also announced daily on our social media accounts.

Any taxes that apply in your home country will need to be borne by you. We recommend consulting a financial advisor in the event of winning. We can recommend a financial advisor, but the choice is yours.

Earned rewards must be claimed within 60 days from the draw date.

Please check your username and password and try again. Should the problem persist, initiate the 'Forgot Password' procedure and follow the relevant instructions.

The system allows you five attempts to enter the correct password, after which your account will be locked for 10 minutes. After this, try to log in again or reset your password using the 'Forgot Password' option.

You can purchase the Yalla Win product through our website https://yallawin.pro or from an authorized Yalla Win agent.

Unless you receive a purchase confirmation from Yalla Win by email or an in-application message, the transaction has not been completed. You can double-check by going to the website or mobile app and checking the Active Orders section. For further help, call the Yalla Win Customer Service Centre on +971 50-756-4894.